Mystery Guest inspections monitor brand standards, allowing hoteliers the opportunity to set their assessment agenda and select key testing parameters.
More than ever in this age of social media, a mystery guest programme is integral to any organisation that is serious about maintaining and improving the guest experience. Mystery Guest allows objective & unbiased assessment of critical service areas, with detailed reports, debriefs and recorded telephone feedback to support the findings.
Secret Hotel Inspector operates a complete range of mystery guest programmes, monitoring compliance and experience at many hotels. We offer a range of Membership packages making it easy and cost effective for any hotelier.
Our extensive knowledge of the hotel market from our Hotel Guest Surveys puts us in a unique position to build the perfect mystery guest programme for your business.
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