General Hotel News
Wagamama has announced the opening of its first site in Spain, following a multi-restaurant franchise deal with Spanish restaurant and retail group, Grupo Vips.
Wagamama in Madrid is due to open early next year, with more outlets in Spain and Portugal on the horizon.
The agreement with Grupo Vips adds another two countries to Wagamama’s portfolio, following recent developments in France and Italy.
If you have noticed groups of people loitering outside your business with their noses glued to their smartphones shouting strange words like “Snorlax”, “Bulbasaur”, or “Drowzee”, it is probably not your imagination.
Assuming this is true (and no reason to believe it is not true) it is a sad fact for UK. Not the fact they win more Michelin stars, but the whole training & development of people ethic.
If link does not work, copy and paste into your browser to read the full article on caterer.com
Mystery Guest inspections monitor brand standards, allowing hoteliers the opportunity to set their assessment agenda and select key testing parameters.
More than ever in this age of social media, a mystery guest programme is integral to any organisation that is serious about maintaining and improving the guest experience. Mystery Guest allows objective & unbiased assessment of critical service areas, with detailed reports, debriefs and recorded telephone feedback to support the findings.
Secret Hotel Inspector operates a complete range of mystery guest programmes, monitoring compliance and experience at many hotels. We offer a range of Membership packages making it easy and cost effective for any hotelier.
Our extensive knowledge of the hotel market from our Hotel Guest Surveys puts us in a unique position to build the perfect mystery guest programme for your business.
Don´t delay, contact us today for more details firstname.lastname@example.org
Businesses that arrange for marketing agencies to write fake online reviews for them could be breaking consumer protection law.
The Competition and Markets Authority (CMA) issued the warning after finding evidence that certain SEO and Marketing agencies are writing hundreds of fake reviews about clients.
One investigation into Total SEO, offering this service, found that between 2014 and 2015 it had written over 800 fake positive reviews for 86 small businesses that were published across 26 different online review websites.
Total SEO has now agreed to cease the practice of writing fake reviews for its clients and will take steps to remove the false reviews already posted online.
In addition, the CMA has written to Total SEO’s clients – including car dealers, mechanics, landscape gardeners and other tradespeople – to warn them that third parties writing fake reviews on their behalf might lead to them breaking the law themselves.
PR, marketing and SEO companies should not write or arrange fake reviews on behalf of their clients and businesses should not commissioned third parties to write fake reviews about them, the CMA said.
Nisha Arora, senior director at the CMA, said: “With more than half of people in the UK using online reviews to help them choose what to buy, they are becoming an increasingly valuable source of information.
“Fake reviews can lead to people making the wrong decisions and fair-playing businesses losing out.
“Search engine optimisation companies, PR and marketing agencies provide a valuable service to businesses, but they must do this lawfully. Our enforcement action against Total SEO makes clear that posting fake reviews about clients is unacceptable.”
The CMA has also produced a written brief explanation for businesses summarising how to comply with consumer protection law in relation to online reviews.
All too often induction & training for new and existing staff is overlooked. The reasons are nearly always time related, ie, lack of it; but if you were to evaluate the benefits of training versus the time and resource spent carrying it out, you would soon see that a good training and development plan wins hands down.
Which costs your business more? Time spent on training and retaining staff, or the cost to replace and recruit more staff?
At SHI, using our Inspection process as a guideline, we can help to put in place structured and easy to implement training plans for all areas and departments of a hotel.
As obvious as it sounds, not all managers get the concept. Number one on any management agenda should be to have a well structured induction and training plan in place for all departments at all levels. After all, however much experience a new person comes in with, you need them to do it your way, and you want to make them feel welcome.
With as little as 2 secret Hotel Inspections we can help your hotel to detect the areas where staff training and development is required. For more information on this or any other matters relating to hospitality business, please contact us at Secret Hotel Inspector.
Professor Steven Ferry trains butlers and other service professionals in private estates, luxury hotels and resorts, and other superior-service venues. He is chairman of the International Institute of Modern Butlers (www.modernbutlers.com) and author of the best-selling industry text, Hotel Butlers, The Great Service Differentiators (email@example.com)
He wrote this fascinating article, click here to read it all