The UK’s Premier Hotel Membership Scheme

Our exclusive Membership packages are a simple and cost effective way to benchmark the standards you set out to achieve. 


So, What are the Benefits ?

By taking a membership with Secret Hotel Inspector, you can expect;

Increased Sales

Increase Sales by us identifying missed opportunities

Better Staff Awareness

This leads to of course, better customer satisfaction and in turn returning guests ! 

Onsite Training

Receive onsite training by our industry experts at no extra cost

Unbiased Feedback

Receive unbiased feedback of the guest journey on a regular basis

Regular Audit Results

Receive regular audit results to track benchmarking standards

Staff Motivation

Keep the staff motivated and alert by receiving regular visit and telephone audits


Introductions to other industry suppliers and professionals via networking events and internet based tools

24Hr Hotline

Gain access to our advice hotline

Be Part of Something Special

Being part of our exclusive network, puts you in touch with a world of professionals

Membership Plans

Secret Hotel Inspector offer four levels of Membership designed to suit each budget and property size. All membership levels include overnight and telephone audits as standard. At each membership level, the higher the entry, the enhancement of benefits is increased.

Starting at £1199 per year, that’s less than £100 per monthImagine with just one room sale that may have been lost, the price is already covered.

nics dudeSilver

 Silver is our standard entry level and includes 2 standard overnight inspections per annum, 2 audit telephone calls per annum on a topic of your choice, audit reviews feedback via a written report, one half day onsite training for up to 6 employees, a monthly newsletter and access to our advice hotline.


Gold offers an enhancement to Silver level with increased overnight inspections and telephone audits.



Platinum unlocks more audits, more onsite training and increased reviews of your business both onsite and online.



Diamond includes everything we have to offer, including daytime audits and competitor set reviews.


Get started and make a decision that will benefit your business