Do you know what the highest expectation is from your hotel guests?

Do you know what the highest expectation is from your hotel guests?

Is it a comfy bed? Is it the quality of the food? For sure, those qualities come high on the list of expectations, but NUMBER 1 on the list, according to numerous sources of research, is cleanliness. No matter what type of hotel you are, what star rating or what prices you charge, the number 1 priority that hotel guests look out for is cleanliness.
It stands to reason doesn´t it? After all, a hotel bedroom is a personal space to your guest for the time they are using it, but your guests know that “this personal space” has been used over and over again by complete strangers. How often do we hear, read or even experience firsthand guests finding items under the bed, under a mattress, on top of a wardrobe, even left in a drawer; items that should not be there.

At SHI, our approach to the inspection process is to look at the big picture in small detail, and we guarantee we will find things that are often the most obvious to overlook. Providing professional inspectors, who know and understand the industry, their feedback and solutions will be practical and measurable.

With as little as 2 secret Hotel Inspections we can help your hotel to avoid getting caught out – For more information on this or any other matters relating to hospitality business, please contact us at Secret Hotel Inspector.