Give Your Business a Competitive Edge

And see for yourself what we have already done for countless others. 

Testimonials

So, How Does This Work ?

Once initial contact has been made and we have discussed the areas of your business that you would like to target, we can then decide upon the inspection module type that best suits your particular requirement. Further discussion leads to a tailor made module. Typically, we perform a minimum of 2 “Secret Inspections” per module.

After each inspection a full report is submitted with suggestions to explore any changes where required. Visits are coordinated so that there is time in between each assessment to implement any improvements. This part of the process is agreed and it can take as long or as little time as you choose.

Our Testimonials

Testimonials
Testimonials
  • “We are a small, privately run hotel. We put a lot of our time, money and effort into ensuring the guest journey meets our guests´ expectations. As we cannot be there 24/7 we wanted to make sure the staff we employ were giving the same levels of service we had expected them to give. Secret Hotel Inspector provided this option and delivered invaluable information back to us. We would certainly recommend them.”

    Val & John, Wales

  • We were looking to expand into the Spa market, and as we had little experience of this we did some research and found the Secret Hotel Inspector website. After some initial chats we were able to formulate some decisive market research and the team at SHI were also able to put us in touch with some of the Spa market leading professionals who helped guide us through the journey. With so much to consider we were very grateful to the team at SHI who helped us to develop our now, very successful spa business.

    Peter, Central London

  • Having used the “most well known” hotel inspection organisation in the UK for all the years that I can remember, I felt that their approach to the inspection programme was lacking in certain ways. In particular their once every 2 years overnight inspection is simply not enough to give me the regular feedback I was looking for. I was told about Secret Hotel Inspector and I cannot be happier with the invaluable feedback they provide.

    John, Oxfordshire

  • Having used the “most well known” hotel inspection organisation in the UK for all the years that I can remember, I felt that their approach to the inspection programme was lacking in certain ways. In particular their once every 2 years overnight inspection is simply not enough to give me the regular feedback I was looking for. I was told about Secret Hotel Inspector and I cannot be happier with the invaluable feedback they provide.

    John, Oxfordshire

  • I used SHI to perform a series of mystery shopper telephone calls to my hotel – I was shocked when I heard some of the recorded conversations! This service proved to me that no matter how much I believed my staff were competently handling all enquires, they were not. I was able to plan a re-training programme after identifying the weak spots, thanks SHI.

    4 star hotel, Manchester

Testimonials
  • “Working for a large group of branded hotels, it is important that we adopt the same levels and standards across our entire portfolio of UK hotels. We felt that an in house team would not deliver the unbiased results and feedback we need to know. We contracted Secret Hotel Inspector to perform regular daytime and night time visits to all areas of the hotels. The results and feedback we have received so far have helped the hotel management teams to identify areas where standards were slipping as well as gaining extra income from missed sales opportunities. I can honestly say the money we have invested into the programme has been returned threefold”

    Group Operations Manager

     

  • I was fed up of recruiting, training and then losing so many staff. Where was I going wrong? The amount of money I was spending on recruitment fee´s was becoming an issue and the services my hotel provides were also suffering. I found Secret Hotel Inspector on line and asked if they could help. It seems obvious now, but SHI offered me a variety of ideas which could (and they worked!) help me to recruit and retain staff. The money I have saved in recruitment fee´s alone has gone towards incentives to further motivate my staff, and at the same time I now have a happier, more motivated team who in turn make the guest experience better. Really I could not have asked for more.

    3 star hotel, Torquay

  • Running a 5 star hotel, it is important to us to explore all methods available to ensure our distinguished clientele receive the standards they and we have come to expect. All too often it is easy for us to lose concentration. We are now receiving regular and invaluable feedback following a rolling programme of mystery shopper stays provided by Secret Hotel Inspector. Attention to detail is key for us and the inspectors of SHI have left no details to chance. They have certainly proved their value to me and to the hotel I run and I know the staff are now more alert than ever – well done to the team at SHI

    General Manager, London