Secret Hotel Inspector

“Delivering cost effective solutions to the hospitality industry”

Secret Hotel Inspector is one of the UK´s leading hospitality consultancy services. We offer membership packages and bespoke mystery shopper programmes developed exclusively for the Hotel and Hospitality sector. Secret Hotel Inspector has a range of hospitality solutions and works directly with the business owner, director or manager.

Our tried and tested consultancy services and membership levels audit programmes help to develop sales techniques, customer care programmes and staff training to give any business a competitive edge. We understand that budget restraints are ever present so return on investment is key; our range of Membership Programmes make it easy choose the option which will assist in maximising your business potential for those returns, and there is a package to suit all budgets.

Secret Hotel Inspector works with hotels covering the whole of the UK, evaluating hospitality services and sales techniques. We work closely with our clients; our results allow the business owner or manager to gain invaluable insight about the guest journey, they can identify missed sales opportunities, and most importantly they can be used to set specific targets.

We are confident that by working with us you can expect many positive changes to your business performance.

Secret Hotel Inspector – turning results into measurable ways which will positively impact performance.

The most effective & efficient way of evaluating the hospitality services you provide!