Secret Hotel Inspector

“Delivering cost effective solutions to the hospitality industry”

Secret Hotel Inspector provides a complete range of hospitality solutions designed exclusively to help the hospitality business owner, director or manager.

The consultancy services we provide are bespoke programmes developed in line with your business, incorporating a series of “secret inspections”. Our tried and tested programmes help to achieve improvements in customer loyalty, customer satisfaction, staff training & morale and most importantly, your profit. We understand that budget restraints are ever present so we work with you to maximise your business potential within your budget.

Secret Hotel Inspector works mainly with 3 to 5 star hotels across the UK, evaluating hotel services in order to find out if they give excellent quality service to their guests at a time where guest expectations are more demanding than ever.

We are confident that by working with us you can expect many positive changes to your business performance.

Our hospitality consultants can help to improve your business using unique inspection criteria and turning the results into measurable ways which will positively impact your hotel performance.

The most effective & efficient way of evaluating the hospitality services you provide!